Diversion Program Case Manager (Full-Time)

Position Description: The Diversion Program Case Manager reports to the Diversion Program Director and will be responsible for working with low-level, non-violent participants ages (12-26) who reside or commit an offense in or near targeted communities throughout the city of Pittsburgh. The Case Manager will assist and complete follow-up phone calls to the participant to schedule an intake/assessment within two (2) days of being referred. The Case Manager will work to ensure that the participants remain engaged and assist them with challenges and barriers they may encounter while navigating through the continuum of diversion supports and services.

Essential Roles and Responsibilities

1. Primary Job Duties

  • Oversee a caseload of participants ranging in ages (12-26)
  • Provide screening, assessments, orientation to the program, and referrals as needed
  • Meet with the participant weekly to monitor compliance with their Diversion agreement
  • Assess appropriate mode of service for the participant
  • Collaborate with the police officers, schools, probation officers, the district attorney’s office, and community service providers
  • Identify emergency resources, harm reduction options, housing and employment, etc.
  • Make and track referrals to other community agencies for each participant in file and database
  • Assist clients with emergency needs, academic achievement, housing, employment
  • Attend required weekly and monthly meetings and participate in relevant community initiatives and collaborative efforts
  • Prepare and submit accurate monthly reports
  • Demonstrate a clear knowledge of the agency’s established policies and procedures, objectives, and quality assurance as measured by case and file reviews with the supervisor

2. Quality Assurance & Compliance

  • To assure adherence to quality standards and compliance with best practices, the Diversion Case Manager will comply with the Foundation of HOPE standards
  • Exemplify the values of the program and its mission
  • Complete all paper work in a timely and professional manner
  • Maintain flexibility and creativity in working a non-traditional schedule

3. Professional development

To assure continuous professional growth and development, the Diversion Case Manager will:

  • Actively participate in individual and/or group supervision and staff meetings
  • Attend and participate in all required and other professional trainings
  • Independently seek out resources and learning opportunities to foster ongoing professional growth

Essential Qualifications

  1. Bachelor’s Degree in human or social services or related field, Master’s Degree preferred.
  2. At least two years of supervised experience in case management or a related field working with high-risk youth and or young adult populations. Must have a knowledge of the nonprofit and human service landscape and referral networks and must be culturally competent.
  3. Must be able to obtain all applicable clearances
  4. Valid State Driver’s License and insurance


Interested Candidates should email a resume and cover letter to Program Director Jeff Williams by November 30, 2017.