CAREER OPPORTUNITY
Receptionist/Intake Specialist
Roles
Client Advocate
- Serve as the primary point of contact for returning citizens, ensuring they feel supported and understood.
- Advocate for clients’ needs within the organization and with external service providers.
Needs Assessor
- Conduct thorough assessments to identify clients’ immediate and long-term needs.
- Develop personalized reentry plans based on individual assessments.
Resource Coordinator
- Connect clients with internal and external resources to address their needs.
- Ensure seamless coordination of services, including housing, employment, education, healthcare, and mental health support.
Responsibilities
Initial Client Interaction
- Greet and welcome returning citizens when they first walk in.
- Conduct comprehensive intake interviews to gather personal, criminal history, and needs assessment information.
- Explain the reentry program’s services, policies, and processes.
Data Collection and Documentation
- Accurately record and maintain client information, including personal details, assessments, and service needs.
- Ensure all records are up-to-date, secure, and confidential.
Case Management
- Work closely with case managers and other stakeholders to ensure a comprehensive support network for clients.
Knowledge, Skills, and Abilities
Knowledge
- Understanding of reentry challenges and the criminal justice system.
- Familiarity with community resources and services for housing, employment, education, healthcare, and mental health.
- Awareness of confidentiality and data protection regulations.
Skills
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in using case management software and databases.
- Critical thinking and problem-solving skills.
- Ability to use standard office equipment, including, but not limited to, computers, telephone systems, copiers/scanner.
- Computer literate: Microsoft Office Suite, Outlook, and web-based services.
- Team player who can work independently.
Abilities
- Ability to build trust and rapport with clients.
- Capacity to manage multiple cases and prioritize tasks effectively.
- Capability to work collaboratively with a diverse team of professionals.
- Sensitivity to cultural differences and ability to work with diverse populations.
- Ability to advocate effectively for clients’ needs.
- Must be able to navigate stairs and lift/move items up to 25 lbs.
Qualifications
Education
- High school diploma required.
- Bachelor’s degree preferred in social work, criminal justice, psychology, or a related field is preferred.
Experience
- Previous experience working with formerly incarcerated individuals or in a reentry program is highly beneficial.
- Experience in case management or a related field is preferred.
Certifications
- Relevant certifications in social work or case management can be advantageous.
Other Requirements
- A valid driver’s license and reliable transportation may be required.
- Ability to pass a background check.
Compliance
- Comply with all Foundation of HOPE personnel policies and standards.
- Personally exemplify the values of the organization and its mission.
- Complete all required personnel paperwork in a timely and professional manner.
- Maintain flexibility and creativity to best meet the needs of our participants.
- Agree to and sign a Confidentiality Agreement regarding all aspects of client, staff, and agency information.
- Maintain professionalism in communications, personal interactions, and attire.
Workday is 8:30 am-4:30 pm, Monday-Friday with the occasional need to modify schedule for events, trainings, or staff meetings.