CAREER OPPORTUNITY

Receptionist/Intake Specialist

Roles

Client Advocate

  • Serve as the primary point of contact for returning citizens, ensuring they feel supported and understood.
  • Advocate for clients’ needs within the organization and with external service providers.

Needs Assessor

  • Conduct thorough assessments to identify clients’ immediate and long-term needs.
  • Develop personalized reentry plans based on individual assessments.

Resource Coordinator

  • Connect clients with internal and external resources to address their needs.
  • Ensure seamless coordination of services, including housing, employment, education, healthcare, and mental health support.

Responsibilities

Initial Client Interaction

  • Greet and welcome returning citizens when they first walk in.
  • Conduct comprehensive intake interviews to gather personal, criminal history, and needs assessment information.
  • Explain the reentry program’s services, policies, and processes.

Data Collection and Documentation

  • Accurately record and maintain client information, including personal details, assessments, and service needs.
  • Ensure all records are up-to-date, secure, and confidential.

Case Management

  • Work closely with case managers and other stakeholders to ensure a comprehensive support network for clients.

Knowledge, Skills, and Abilities

Knowledge

  • Understanding of reentry challenges and the criminal justice system.
  • Familiarity with community resources and services for housing, employment, education, healthcare, and mental health.
  • Awareness of confidentiality and data protection regulations. 

Skills

  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in using case management software and databases.
  • Critical thinking and problem-solving skills.
  • Ability to use standard office equipment, including, but not limited to, computers, telephone systems, copiers/scanner.
  • Computer literate: Microsoft Office Suite, Outlook, and web-based services.
  • Team player who can work independently.  

Abilities

  • Ability to build trust and rapport with clients.
  • Capacity to manage multiple cases and prioritize tasks effectively.
  • Capability to work collaboratively with a diverse team of professionals.
  • Sensitivity to cultural differences and ability to work with diverse populations.
  • Ability to advocate effectively for clients’ needs.
  • Must be able to navigate stairs and lift/move items up to 25 lbs.

Qualifications

Education

  • High school diploma required.
  • Bachelor’s degree preferred in social work, criminal justice, psychology, or a related field is preferred.

Experience

  • Previous experience working with formerly incarcerated individuals or in a reentry program is highly beneficial.
  • Experience in case management or a related field is preferred.

Certifications

  • Relevant certifications in social work or case management can be advantageous.

Other Requirements

  • A valid driver’s license and reliable transportation may be required.
  • Ability to pass a background check.

Compliance

  • Comply with all Foundation of HOPE personnel policies and standards.
  • Personally exemplify the values of the organization and its mission.
  • Complete all required personnel paperwork in a timely and professional manner.
  • Maintain flexibility and creativity to best meet the needs of our participants.
  • Agree to and sign a Confidentiality Agreement regarding all aspects of client, staff, and agency information.
  • Maintain professionalism in communications, personal interactions, and attire.  

Workday is 8:30 am-4:30 pm, Monday-Friday with the occasional need to modify schedule for events, trainings, or staff meetings.

Application

Interested candidates should email a resume and cover letter to Executive Director Rev. Dr. LaWana Butler.
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