Reentry Case Manager

Position Description

The person filling this position will be responsible for working with adults who have been impacted by the criminal justice system, struggling with substance abuse and mental health, and reentering their communities after incarceration. The Reentry Case Manager will assist and complete follow-up phone calls to the participant to schedule an intake/assessment within 48 hours of receiving a referral. The Reentry Case Manager will work to engage with and assist program participants with challenges and barriers they may encounter while navigating through the continuum of reentry supports and services.

Reports to: Reentry Program Manager

Status: Full-time

Location: 540 Suismon St., Pittsburgh PA 15212.


Primary Job Duties

  • Oversee a caseload of adult participants,
  • Provide intake, assessments, orientation to the program, and referrals, as needed,
  • Work with participant to assess the appropriate mode of service for participants,
  • Utilize trauma-informed, housing-first, motivational interviewing, and harm reduction approaches in service delivery.
  • Check in with participants weekly to monitor participant well-being and ongoing needs,
  • Collaborate with law enforcement, probation officers, the district attorney’s office, and community service providers,
  • Identify emergency resources, harm reduction options, housing and employment, etc.
  • Assist clients with substance use, medical, and mental health, housing, and employment.
  • Maintain detailed client records, including demographics and contact notes.
  • Attend required weekly and monthly meetings and participate in relevant community initiatives and collaborative efforts.
  • Prepare and submit accurate monthly reports.
  • Complete 3-month and 6-month review of cases to determine progress and necessity of ongoing program participation.
  • Demonstrate a clear knowledge of the agency’s established policies and procedures, objectives, and quality assurance as measured by case and file reviews with the supervisor.

Quality Assurance & Compliance

To assure adherence to quality standards and compliance with best practices, the Reentry Case Manager will comply with the Foundation of HOPE standards.

  • Exemplify the values of the program and its mission
  • Complete all paperwork in a timely and professional manner
  • Maintain flexibility and creativity in working a non-traditional schedule

Professional Development

To assure continuous professional growth and development, the Reentry Case Manager will:

  • actively participate in individual and/or group supervision and staff meetings
  • attend and participate in all required and other professional trainings
  • independently seek out resources and learning opportunities to foster ongoing professional growth

Essential Qualifications

  • Bachelor’s degree in human or social services or related field preferred
  • At least two years of supervised experience in case management or a related field working with high-risk youth and or young adult populations. Must have knowledge of the nonprofit and human service landscape and referral networks, and must be culturally competent.
  • Must be able to obtain all applicable clearances
  • Valid state driver’s license and insurance


Interested candidates should email a resume and cover letter to Executive Director Rev. Dr. LaWana Butler by June 24, 2024.
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